Logitech Select Extended Warranty

Peace Of Mind For The Enterprise: A Comprehensive, All-In-One Service Plan

Logitech Select is a comprehensive service plan that delivers reliability, continuity, and peace of mind for the enterprise.
It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager1Available with purchase of a service plan for 50 or more rooms., product replacement, accelerated RMA, onsite spares1Available with purchase of a service plan for 50 or more rooms., and advanced insights and analytics including customizable alerts through ServiceNow integration for Logitech Sync users.2Available for users of Logitech Sync.
Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.

Comprehensive Service For Room Solutions

Reliability, continuity, and peace of mind accompany each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.

Designed & Delivered By Experts

As the market leader in video collaboration, Logitech delivers remarkable solutions that are technologically advanced yet simple to use. The same principles apply to Logitech Select, a service designed and delivered by the experts you know and trust.

24/7 Enterprise-grade Support

Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur when downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams®, Zoom Rooms™ and in-room appliances running Windows® and Android™ operating systems.

Product Replacement & Advanced RMA

Expect the best but plan for the unpredictable. Logitech Select provides peace of mind with product replacement covering all your Logitech devices in a Select-enabled room, without the need for a separate, device-specific extended warranty3Products must be under an active warranty when Select licenses are purchased. Maximum age of device at time of replacement is 5 years.. Together with next-business-day expedited delivery4Shipping times may vary due to geographical locations or unforeseen situations such as weather conditions, disruption in transportation network or transit, and customs clearance time. of replacements if needed, you minimize downtime and keep your business running smoothly in the event of equipment failure. We’ve got you covered.

RMA In An Instant

Some video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.

Sync Insights Inform Optimization

Logitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.

Servicenow Workflow Integration

Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.

Dedicated Success Manager

Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.

Easy Access

Use single sign-on (SSO) to access Logitech Select with your existing username and password. Administrators can adjust permissions to give multiple users access to specific functions.

Simple Ticket Creation

Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.

Real-time Tracking

See ticket status and track RMA requests quickly and easily through the Select portal.

Sync Insights

Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.

Protects Your Investment

When deciding on your video collaboration solutions, you made a significant investment to keep your business connected and innovating. For less than the price of one, in-room video conferencing camera, Logitech Select delivers a robust return on your investment with services and premium insights that will maximize uptime and save you money by eliminating unexpected replacement costs.

Designed & Delivered By Experts

As the market leader in video collaboration solutions, who better than Logitech to deliver premium, expert service to help you recover from downtime more quickly and efficiently while providing peace of mind.

Simple, Yet Comprehensive

Logitech is all about simplicity, ease of use, high quality, and value in what we deliver. This simple, yet comprehensive service allows you to receive expert support from one vendor that will help you resolve any issues, hardware or software, that may unexpectedly arise with your video collaboration solutions.

Next Level Support

While Logitech provides basic business support with all our solutions, we wanted to provide a comprehensive service that is more responsive to what our customers want and need. See the chart below to see how our service plans have evolved to better service your video collaboration solutions.